By placing an order with Antiquaria, this means you have read and agree to the applicable terms & conditions as detailed below.
For custom stamp orders, please allow 2-4 weeks for proofing and production.
Rush orders can be accommodated based on availability. Please email us prior to purchase if you need to rush your order. Rush fees start at $35 per order.
All sales are final and we do not offer any refunds on our stamp orders. Please consider your choices carefully prior to making a purchase. We quality check our stamps prior to shipment so that we know we are sending out a beautiful, useable stamp. You have 48 hours after the shipment arrived to report damage to the stamp. We will gladly replace the merchandise (with photo evidence) within this time frame.
Certain stamp pad formulations are known to deteriorate the polymer of our stamps. We can only guarantee our stamps as long as they are used with the pad options we carry in our store. These selections have been tested with our product and work beautifully. We also can only guarantee our stamps as long as they are cleanded with water. Never use anything else to clean our stamps.
One complimentary proof will be emailed to you for your approval. If spelling or grammar changes are requested, an updated proof will be sent. Design or style changes to your proof may incur additional proofing fees. No proofs will be sent prior to purchase.
We will produce your stamp(s) after we received payment and written proof approval verifying that the proof is correct and approved for production. Stamps are cut from acetate polymer to give a very high quality and clean print. The acetate is then mounted on an acrylic block to increase the ease of use. With the acrylic mounting, you can see exactly where your are stamping and how the stamp is aligned.
-You will receive your initial set of proofs 5-7 business days after your order is placed and all of the information regarding your order is received and confirmed (ie wording, dates, times, addresses etc.)
-You will receive a PDF proof via email to verify the layout, spelling and font choices for each printed piece you've purchased.
-Your first round of proofs are complimentary. Any design changes beyond the first proof may be subject to an additional proofing fee. These include but are not limited to, calligraphy changes or additions, font changes, wording changes and color changes.
-Revisions can be requested by email or by setting up a phone consultation.
-If you do not wish to see additional proofs you may go to print with your changes.
-We need a written email approval to send the proofs to print.
-It is the client’s responsibility to review the proof for misspellings and any other mistakes or changes. Antiquaria is not responsible for reprints due to errors on the approved proof.
-Disclaimer for Colored Envelopes: Although we've never seen it happen, we have heard that on occasion, dark or bright colored envelopes can transfer color onto invitations in the mail. Please be aware that if you choose a colored envelope, this may happen and that Antiquaria cannot be responsible for any damage caused to your invitations in the mail.
Tricks to help avoid this issue are:
-Adding an envelope liner
-Not placing a colored reply envelope directly against the invitations (put all enclosure cards behind the invitation) and ALWAYS hand cancel your invitations (so that they don't get squeezed through scanning machines). The USPS will charge extra to hand cancel but we have found that if we ask our post master really nicely to do it ourselves they will either let us do it or offer to do it for us (at no additional cost).
TIMING and PRODUCTION:
-Standard letterpress orders can take up to 5 weeks for proofing, production and shipping. Please let us know prior to purchase if you have a specific time-frame that does not fit into our standard 4-5 week production schedule.
-Please contact us prior to purchase if you desire any design changes, wording changes or timing issues beyond the scope of the listing. We can not guarantee accommodation of such changes and you must have written approval from Antiquaria in order to proceed with a "custom" print order.
-Once you receive your shipment from Antiquaria, you have 48 hours to look over the contents and let us know about any problems or errors.
-If the mistake is a change made on the client’s end, failure to catch a mistake on a proof, or after the 48-hour window, we offer a 25% discount to reprint.
-In the event of a reprint, if the mistake is made by Antiquaria, we will reprint and ship at our own expense.
-All payments can be made through our store or by sending a certified check to:
6454 Hart Lane
Austin, Texas 78731
RE-ORDERING and POSTAGE:
-If the client needs to order additional invitations after the order has already been placed, it's like starting all over again because new film or plates have to be made.
-Please note that each letterpress order is printed by hand, the inks are mixed at the time of printing and although they are typically consistent from order to order, we cannot guarantee that ink colors will be a perfect match if re-ordering after the initial printing. This is the nature of Letterpress printing and what makes it special and unique.
-Keep in mind that the minimum order is 50 pieces, so we highly recommend you order 25 extra initially!
-Postage is changing all the time and we are unaware of the exact rates for each design suite. We are unable to give you a price for mailing your invitation. We do suggest you take it to the post office before you mail them to get the proper postage.
CUSTOMER SUBMITTED ARTWORK:
-Antiquaria is not responsible for proofing, file corrections for editing customer submitted artwork.
-Submitted files will be printed as they are sent.
Please read carefully prior to making a purchase with Antiquaria.
Each product at Antiquaria is unique and therefore all sales are final. In the unfortunate event that a product arrives damaged, we will gladly replace the damaged product to the best of our ability. Alternatively, you may send back the damaged purchase for merchandise credit in our store.